RETURNS AND REFUND POLICY
We strive hard to bring our customers the best quality products for Facial , Skin & Hair. We are certain that you will like our products and will be completely satisfied with our hair products.
All Shahnaz skincare and hair care products can be retuned back for refund or exchange within 15 days from the date of purchase only if they are in original sealed condition. USed and open beautyproducts cannot be exchanged or returned. if you would like to try our product we offer testers on our site for $2 or less you can test the products before ordering large sizes.
We value our customer If you would like to return the products or If you feel that the product you received is damaged in any way, please contact us immediately at cs@ShahnazHusainUSA.com or call us at (516) 808-8973 for a Return Authorization number prior to sending the shipment back.
Return shipping charges are the responsibility of the buyer. Please try send all returns thru a traceable and insured shipping method we will not be responsible for merchandise that do not reach us .
All return or refund claims should be made within 15 days from your order date to initiate a return for exchange or refund. as mentioned earlier used beuty products cannot be retuned or exchanged. Only unused beuty products can be returned or exchanged. After 20 days the item is yours and cannot be returned. All merchandise returned must be in NEW & UNUSED condition. Any items purchased with a coupon code or clearance are not able to be returned.
Refunds will be promptly credited back to your credit card. In the event you ordered by check, a credit will be issued against future purchases. All return orders must be approved and returned with an RMA, return merchandise authorization. Typically refunds are processed within 24-48 hours. Please note, it may take an additional 2-3 days for your financial instrutition to reflect the refund credit back on your account.
We can only refund shipping fees if the return was a result of our error.
CANCELLATION OF ORDERS
FOR ALL OTHER CUSTOMER SERVICE RELATED INQUIRIES
Contact us at cs@ShahnazHusainUSA.com or call (516) 808-8973 Contact us immediately if you place order by mistake or if you want to cancel or change the order. Please note once the order has already shipped we will not be able to cancel or change it.
If your order has not been shipped or left our warehouse facility, we can process the cancellation right away. Most orders are shipped from our facility within 12-24 hours after the order has been placed.